Warranty

Mascolo Overhead Doors & Maintenance LLC

Our Warranty

Quality Work. Coverage You Can Count On.

At Mascolo Overhead Doors & Maintenance LLC, we stand behind our installations and repairs. Our standard two-year warranty covers our workmanship and the parts and materials we install, subject to the coverage and exclusions below.


What Our Two-Year Warranty Covers

If a part we install fails during the two-year warranty period under normal use, we will repair or replace the covered component at no charge for the replacement materials or associated labor.


Coverage applies specifically to the work we perform and the components we supply and install.

  • New garage door installations: Coverage applies to the door, components, and installation work included in your purchase.
  • Repairs and service work: Coverage applies to the specific components we replace and the work we perform.
  • Garage door opener installations: Coverage applies to the opener and components we install, along with our installation work.


For example: If we replace your springs and cables and one of those components fails within two years under normal use, the covered replacement and labor are free. If an existing hinge later breaks and we did not replace it, that hinge is outside the scope of that repair warranty.


Similarly, installing a new opener does not extend warranty coverage to existing springs or other door components we did not replace.


When Coverage Begins

Your warranty begins on the date we complete the work, which is also the completion date shown on your invoice. Standard coverage continues for two years from that date.


Certain premium products or installations may qualify for an extended labor warranty. Any extended coverage, including a five-year labor warranty, must be expressly identified in your written purchase documentation.


What Is Not Covered

Our warranty does not cover:

  • Existing parts or components that we did not supply and install.
  • Failures unrelated to our installation or repair work.
  • Damage caused by vehicle impact, accidents, misuse, or abuse.
  • Accidental damage to panels, glass, or other components, including damage from sports equipment.
  • Damage or failures caused by modifications, adjustments, or repairs performed by others.


For a repair or service visit, coverage is limited to the work and replacement components listed on your invoice. It does not create a warranty for your entire existing garage door system.


Manufacturer Warranties

Some doors, openers, and components carry separate manufacturer warranties. Coverage varies by manufacturer and product and may include protection for specific parts, finishes, rust, or delamination.


These warranties are provided by the manufacturer and remain subject to its terms, exclusions, and approval process. Mascolo does not extend or change the manufacturer’s warranty.



For products purchased through and installed by Mascolo, we can help coordinate eligible manufacturer warranty claims.


Parts coverage and labor coverage may end at different times. If a manufacturer provides a covered replacement after your Mascolo labor warranty has expired, installation labor is chargeable. We will explain any applicable charges before proceeding.


How to Request Warranty Service

1. Contact Mascolo. Email mike@mascolooverheaddoorsct.com with a description of the issue. Email is preferred so we can document your request.

2. Include the details. Please provide:

  • Your name, service address, and contact information.
  • Your invoice or invoice number, if available.
  • The date of service.
  • A description of the problem and when it began.
  • Photos of the affected area and any visible product labels, if safely accessible.

3. Let us assess the issue. We will review your request and schedule an inspection when needed. Our team can collect product information, including serial numbers, SKUs, and order numbers, to support a manufacturer claim.

4. We coordinate the next steps. If the issue is covered, we will arrange the applicable repair or replacement. Manufacturer claims require the manufacturer’s approval, and timing depends on parts availability. Custom panels, colors, and special-order products may require additional production and shipping time.


For your safety, do not attempt to adjust or remove garage door springs or cables yourself.


Questions About Your Coverage?

Contact Mascolo Overhead Doors & Maintenance LLC. We’re happy to review your invoice, explain your coverage, and help you take the next step.